The European Union has created a website to help consumers submit complaints about any disputes they may be involved in. In this context, Wanga provides all the information so you can exercise your right to complain to an official, third-party, and impartial entity ("dispute resolution body") that will help you resolve the dispute in question.
Therefore, if you are unsatisfied with the purchase of a good or service on our website, or with the solution we provided to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT and submit your complaint.
What is Alternative Dispute Resolution?
Alternative Dispute Resolution (ADR) is an option available to all consumers to resort to official entities that can help them resolve or guide them through a conflict before initiating legal proceedings in the Courts.
Generally, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between themselves and the merchant who is the subject of their complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You might know the concept of alternative dispute resolution by another name: 'mediation,' 'conciliation,' 'arbitration,' or 'competent commission for consumer disputes.' ADR is typically less expensive, less formal, and faster than going to court.
Wanga provides the websites of some of these entities that can help you present your arguments:
Suggested Alternative Dispute Resolution Entities
CNIACC – National Centre for Consumer Conflict Information and Arbitration
https://www.cniacc.pt
Lisbon Consumer Conflict Arbitration Centre
http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Conflict Arbitration Centre/Arbitration Court
http://www.triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
http://www.ciab.pt/pt/
CIMPAS – Information, Mediation and Ombudsman Centre for Insurance
https://www.cimpas.pt/
